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It Support Engineer

23 ene de 2024

Ubicación

San Cristóbal

Tiempo Completo

Tipo

Informática

Categoría

Salario

No especificado

Descripción

IT SUPPORT ENGINEER
SERVICE WINDOW: MONDAY – FRIDAY 8:00AM-6:00PM. SATURDAY 8:00AM-2:00PM
PAYMENT TO BE DISCUSSED IN THE INTERVIEW.

LOCATION:
Antigua Carretera Sanchez, Km 18 ½ PIISA Industrial Park; Haina, San Cristobal

LANGUAGE:
Basic English language skills in reading, writing and speech as well as Spanish.

SERVICE REQUIREMENT:
- 2nd Level Support Providing IT support for users onsite in various areas of onsite support. IMAC, BreakFix, Software management, troubleshooting etc.
- Deployment Engineer Scheduling
- Device preparation in deployment area (including unboxing, preparing for user collection in line with the deployment lists/schedules)
- Device deployment
- Deployment day user set-up including basic support to confirm user can access internet, email, MS Teams and other core business apps
- Collect legacy equipment
- Remove legacy equipment at the Client’s sites including any associated items

*The scope might be extended with some pre-deployment and basic network tasks like device imaging and staging, but so far this is under further negotiations with client.

ENGINEER’S PROFILE:
- Working technical knowledge, in order to address service work orders, for PCs, laptops, cabling, televisions, projectors, phones, peripherals and site security equipment
- Working technical knowledge of standard systems and business software
- Local language and basic English skills
- Customer facing soft skills
- Strong verbal and written communication skills
- Ability to apply intermediate level of subject matter knowledge
- Works on problems/projects of moderately medium-complex scope
- Exercises independent judgement within defined practices and procedures
- Evaluates unique circumstances and makes recommendations.
- Typically, 2-3 years of experience
- Ability to provide disposal services
- Able to independently problem solve
- Able to provide feedback on new technical processes to help drive efficiency

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