Technology Account Manager

Customer Intelligence Inc. is a professional consulting services firm, providing cutting-edge services to help customers grow. Customer Intelligence Inc. combines traditional management consulting with data assets and in-house technology to provide clients with powerful strategic insights and recommendations. While specializing in the financial industry, Customer Intelligence Inc. also works with clients across multiple industries, payment brands, processing systems, and other enterprises.

Do you want to be a part of a collaborative environment?

Are you motivated to stay on the cutting edge of consulting?

Are you motivated by developing new insights into issues and developing recommendations that add real value to clients?





DESIRED ACADEMIC TRAINING

Technology, Engineering and/or Operations.


WORK EXPERIENCE

Mandatory experience:
Advanced knowledge of the electronic payments industry
Advanced knowledge of product and services within the electronic payments industry and how these impact clients’ businesses
Excellent inter-personal skills and a proven ability to build and maintain highly satisfied customer relationships


DESIRED EXPERIENCE:

Worked in professional services such as the consulting industry
Worked in the finance and banking industries
Software: Excel, Power Point, and Word
English: Advanced




JOB DESCRIPTION

Serve as a Technological/Functional Account Manager working independently with guidance only in the most complex project situations
Oversee overall technological & operational relationship with clients and support delivery activities coordinating implementation and escalation efforts with other teams in order to ensure all inquiries and operational issues are properly addressed
Support clients in troubleshooting complex web applications, application programing interfaces (APIs) gateways, as well as integration and/or environment issues
Solve complex problems and taking a broad perspective to identify innovative solutions
Assist the Account Support Center, Project Implementation & Sales teams to understand goals and contribute to organizational objectives
Maintain relationship with internal and external clients to understand local market needs, trends, and gain insight on the need to enhance support approach
Stay abreast of new rules, products, services, as well as industry & technology trends
Provide leadership and strategic guidance to ensure all necessary tools, processes, procedures, and staff are in place to successfully support clients
Establishes and fosters relationships with clients and internal stakeholders at all levels of staff and senior management
Coordinate with other teams to expedite the resolution and implementation of solutions to ensure that all products and services operate at the highest level of performance
Make sound business decisions, set direction, and manage both short and long-term goals to achieve high quality operational results and customer commitment
Set priorities and manage clients’ expectations (internal and external)
Build and maintain highly satisfied client relationships




WHAT WE OFFER?

A result driven approach, groomed in all our associates, as long as all commitments with clients, internal and external to the firm, are accomplished.
An exciting and professional work environment
Exposure to key decision makers in the industry in Latin America